The included Service Request client module provides a simple to use interface for your clients. You control what they are able to do and view via this simple web based interface.
- Publish templates that clients can pick from.
- Bulletins and Alerts displayed on clients home page.
- Clients can check status or view service requests notes via the web.
- Customizable
- Pre create client accounts or allow them to create their own accounts using special link that you provide.
- Secure Hosted service, so no I.T. resources or expensive hardware required.
SAVE TIME AND MONEY
TEMPLATES - By creating templates for common types of service requests you can have your clients submit requests quickly and have automatic assignment and email notification to the right resources.
BULLETINS - Quickly publish bulletins to the clients home page for current issues in the environment and prevent multiple clients from calling about the same issues.
IMPROVE CLIENT SATISFACTION
- By allowing your clients to submit, view and check the status of their service requests you will improve your clients satisfaction with your service delivery.