Service Request Module

Screen shot of FAME Service Request Module

 

The Service Request module allow for tracking of any request in easy to use FAME style. Includes both a powerful web based interface for your support staff as well as a friendly Service Request client interface.

Service Request home page and dashboard display

 

Service Request features include:

  • Both Support Staff view, and Client view of requests.
  • Realtime Dashboard view
  • Configurable Email notification mechanisms
  • Assign to groups or individuals
  • Dispatch to Service Providers
  • Online reporting
  • Clients create requests via an easy to use Service Request
  • Bulletins and Alerts are displayed to clients on home page.
  • Clients can check the status or view notes added to their requests using the website.
  • Clients choose from a predefined set of services requests types as configured by company FAME administrator.
  • Create templates that populate the service request specifically for the type of request chosen.
  • Standard and custom reports

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