Screen shot of FAME Service Request Module

The Service Request module allow for tracking of any request in easy to use FAME style. Includes both a powerful web based interface for your support staff as well as a friendly Service Request client interface.

Service Request features include:

• Both Support Staff view, and Client view of requests.
• Realtime Dashboard view
• Configurable Email notification mechanisms
• Assign to groups or individuals
• Dispatch to Service Providers
• Online reporting
• Clients create requests via an easy to use Service Request
• Bulletins and Alerts are displayed to clients on home page.
• Clients can check the status or view notes added to their requests using the website.
• Clients choose from a predefined set of services requests types as configured by company FAME administrator.
• Create templates that populate the service request specifically for the type of request chosen.
• Standard and custom reports

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